Palazzo Versace Dubai guarantees you the best available rate when you book a room through its website (www.palazzoversace.ae) or with our reservations team. If you find a lower publicly available rate online elsewhere within 24 hours of making your booking, we will match the lower rate, subject to our Terms & Conditions. You may submit a claim by calling us on +971 4 556 8989 between 7:30am to 11:00pm GST or by submitting a claim.
Terms and Conditions:
- Reservation must be made through our website www.palazzoversace.ae or through our reservations office. The Best Rate Guarantee does not apply to reservations made through other providers likes online travel agents, websites or online wholesale partners.
- Claim must be submitted within 24 hours of the reservation being made and at least 48 hours before the standard check-in time of 3pm.
- The competing rate must be for the same type of room, suite or residence, dates and length of stay, number of guests, room view and room size, currency, and same rate policies as either cancellable or non-cancellable, advance purchase or last minute policies and the same terms and conditions governing the room rate.
- The competing rate must be publicly viewable and bookable online at the time the claim is being reviewed by the Palazzo Versace Dubai Reservations department. A viewable rate refers to the rate that can be viewed by the public on the website. A bookable rate means the rate that is available and can be reserved online.
The claim does not apply to the below rate types:
- Websites and online memberships or programs that require a password or login to view hotel rates and inventory. This includes any memberships or programs in which membership is not automatic and requires consumers to “opt in” to become a member, use any online or mobile interface that is password protected, or requires them to have completed a customer profile.
- Group rates, corporate discount rates, meeting or conference rates, pre-paid rates, direct solicitations, negotiated rates, package rates (e.g. those including flight, car, etc.), wholesale rates or opaque rates (i.e., those that do not reveal the hotel name and location until after booking, such as those available on Priceline.com and Hotwire.com, etc.).
- Discounted and promotional rates or any rates connected to a specific organisation or not otherwise intended for the public.
- Rates directed at specific groups of individuals or direct mail/electronic direct mail subscribers, or rates requiring a special code or voucher/coupon available from Palazzo Versace Dubai.
- Exclusive rates within a travel package including but not limited to other services such as airfare, car rental, or any add on such as free meals, free spa or any other promotional offer bookable and available for a specific date or time or specific room type or rate type.
- Rates from any accommodation provider that does not disclose the hotel name, brand or exact location or other identifying details prior to completing the booking, or which are available through opaque and auction websites, pre-paid rates that involve a voucher or other form of pre-paid certificate (including but not limited to electronic vouchers, coupons and certificates)
- Long Stay bookings defined as 3-6 months and rates for bookings of greater than 30 nights, or add-on extensions to a booking;
- Rate differences attributable to differences or fluctuations in currency exchange rates.
- Rate comparisons will be made on the basic room rate, net of taxes, gratuities or other fees which may apply.
- Any cancellation fees or other costs which you incur because of cancellation of a reservation are for your own account and responsibility. Palazzo Versace Dubai will not be liable for such cancellation fees and costs.
Verification and successful claims:
Palazzo Versace Dubai will review your claim within 48 hours of receiving it and you will be notified of its success. We reserve the right to reject any claim which we are unable to independently verify. Rates will be converted into the same currency offered by Palazzo Versace Dubai at the time of reservation, for comparison purposes.
If your claim is successful, you will be charged the lower rate on check out upon presentation of your email confirmation validating the rate and applying the Best Rate Guarantee. For pre-paid reservations, the balance arising from any successful claim will be credited to you to be applied against food and beverages or other incidental charges to your account during your stay. Any final refunds applicable will (unless otherwise stated) be made by the same method used to take payment and in the same currency, less any non-refundable deposits or administration charges.
The terms of this Best Rate Guarantee will apply in accordance with and subject to applicable law and shall be read and interpreted in conjunction with Palazzo Versace Dubai website terms and conditions and any other Palazzo Versace Dubai terms and conditions applicable to your booking. The Best Rate Guarantee may be amended or updated by Palazzo Versace Dubai at any time without prior notice.